Returns and cancellations

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Returns:

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 10 days of the date the bike leaves us, and we will offer a refund based upon the original payment method once a full inspection of the product has taken place. If the order was a custom build bicycle the building fee of £130.00 will be deducted from the refunded amount for our services. Shipping will be at the customers risk and their expense.  If any damage, change or alterations have been detected a refund will not be completed and the bike will be returned back to the customer at the customer’s expense. Refunds can take 28 days for processing once items are returned to our supplier for refunding. 

Cancellations can be completed up to the point that a parts order is placed for the job. The 20% deposit that we require is non-refundable after this point due to parts orders being placed and subsequently work being carried out. Refunds can take 28 days for processing once items are returned to our supplier for refunding. 

 

1 Year Warranty

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Warranty will only cover for failure of original parts used to build the bike by Retro Electric Bikes.

All bikes, come with a 1 year battery kit warranty and a 6 month bike warranty, along with a 6 month labour warranty. This covers all parts that were included on the bike at the time of purchase, excluding consumables e.g. grips, tyres, cables, brake pads. No third party components will be covered in the warranty - it is also important to note that if 3rd party or upgraded/different components are added/modified this will void your warranty. The warranty is only valid if no tampering, altering, upgrading or modifications have taken place on the original order.  Please do not tamper with the bike unless advised to by Retro Electric Bikes. If any part has clearly been removed or changed at any time from purchase this will void your warranty. Warranties begin from the date of receiving the product. Once a claim has been validated, this will entitle the customer to full repairs back to original state. If the parts can not be sourced, equivalent or upgraded parts may be used. The warranty entitles the customer to full repair back to original functioning order and not a refund. If it was established that the faulty part/workings of the bike were due to user error this cost will be for the customer to cover. Shipping to our workshop will be at customers expense, return will be from Retro Electric Bikes' expense unless damage/fault was established to be that of the customer’s.  

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Lastly, complications involving lack of knowledge or experience by the user is not a bike fault and as such Retro Electric Bikes will not take liability or responsibility for these issues. We offer advice for customers to help them make an informed decision, however ultimately the buying decision comes down to the customer at the time of purchase.